Background
A skincare brand developing a new pimple patch cream wanted to better understand its target consumer. Unlike traditional projects, the brand team did not have a well-defined customer persona. Their key business questions were:

1. Who is our target consumer?

2. Who is most likely to convert from another brand?

3. Is there anything unique about them compared to general category users?

 
Approach with Freshintelligence.ai
1. Category Landscape Mapping
Fresh.ai began by simulating qualitative interviews across a broad cross-section of skincare consumers. Using over 150 behavioral and attitudinal data points (e.g., lifestyle, purchase triggers, self-care values, attitudes toward skin health), the platform identified natural clusters of consumers in the pimple care category.
 
2. Persona Discovery
From this analysis, Fresh.ai uncovered four distinct personas:

• The Quick-Fix Teen – primarily high-school and college-aged consumers seeking rapid results for confidence in social settings.

• The Ingredient-Savvy Skincare Enthusiast – deeply interested in clean, transparent formulations and online reviews.

• The Budget-Conscious Shopper – price-sensitive, switching between brands based on deals and value packs.

• The Image-Driven Young Professional – values discreet, effective solutions to maintain confidence in workplace and social interactions.

  
  

3. Conversion Likelihood Analysis
Fresh.ai then tested conversion triggers by running comparative simulations with persona built competitor users. Insights revealed that:

• Ingredient-Savvy Enthusiasts were most likely to convert if Brand X could demonstrate cleaner formulations and dermatologist credibility.

• Image-Driven Young Professionals were highly sensitive to discreet design and fast results — a gap unmet by many competitors.

• Budget-Conscious Shoppers showed limited long-term loyalty and were price-driven, making them less strategic as a primary target.

  
  

4. Uniqueness vs. General Category Users
By comparing these high-conversion personas against the general category, Fresh.ai identified key differentiators:

• Target personas were 2x more likely to rely on TikTok and YouTube skincare influencers as primary information sources.

• They were significantly more likely to describe skincare as part of their daily identity rather than just a functional hygiene step.

• They valued brand transparency and community validation over simple clinical claims —setting them apart from the average category user.

 
Outcome
In just days (at 1/1000th the cost of a traditional segmentation study), Fresh.ai delivered a clear targeting strategy:

• Focus marketing efforts on Ingredient-Savvy Enthusiasts and Image-Driven Young Professionals.

• Position the product around clean ingredients, dermatologist trust, and discreet fast-action design.

• Invest in influencer-driven awareness campaigns on TikTok and YouTube, where these personas actively gather advice.

  
  

Result: The client not only discovered their target consumer segments but also understood who was most likely to convert, and why—with richer, more actionable insights than traditional focus groups or surveys.